Interview with Dr. Chihiro Hasegawa, Tobu Medical Center, who treats new coronavirus infectious diseases
Q.What is important to reduce the anxiety of staff involved in corona medical care? A. The most important thing is to listen to (the staff). It's been a year since the coronavirus started, but the first week was the most important, and I found time at that time to stay in that ward even if I didn't have to. I kept telling them that I would be there (in the ward) and that if anything happened, I would answer them, and that this was the best way to prevent infection. (Staff) I asked them to write down things they were unsure about or things they didn't understand in a notebook. ICN crushed all of that (things I was worried about and doubts about) and explained everything about my dissatisfaction and anxiety. A psychiatrist at the city university told me that it was important to expose a lot of anxiety, and after about a week everyone got used to it and enjoyed working normally. When I tried to make the HCU a new ward for severe infections, the exact same thing happened. While solving everything on the spot, I asked them to write in a notebook, and I answered all of them. (Work) is a habit, so if you get used to it, you will be able to work normally, so expose a lot and get used to it. I worked with the belief that it was important to be close to them so that if they had any concerns or dissatisfaction, they would be able to resolve them.